Privacy Policy

 

At Southwest Air Conditioning, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This policy explains the types of information we collect, how we use and store it, and your rights regarding your data.

 

What Information Do We Collect?

 

We collect and store the following types of information:

1. Personal Information:

• Name, email address, phone number, and mailing address.

• Comments, feedback, product reviews, recommendations, and personal profiles.

2. Technical Information:

• Internet protocol (IP) address used to connect your computer to the Internet.

• Browser type and version, time zone settings, and operating system.

3. Session Data:

• Page response times, visit lengths, and interaction data.

• Methods used to navigate to and from pages.

 

How Do We Collect Information?

 

We collect information when you:

• Fill out a form on our website (e.g., for estimates or inquiries).

• Provide information during communications with us (e.g., via phone, email, or social media).

• Interact with our website, which may include the use of cookies or tracking technologies.

 

Why Do We Collect Your Information?

 

We collect and use personal and technical information to:

1. Provide and Enhance Services: Operate and improve our HVAC services, from quotes to installations and repairs.

2. Customer Support: Respond to inquiries, offer technical support, and address customer needs.

3. Marketing and Communication: Notify you of promotions, updates, and service-related announcements.

4. Compliance: Ensure adherence to applicable laws and regulations.

 

How Do We Store, Use, and Share Information?

• Data Storage:

Your data is stored securely via our hosting provider, Wix.com, which uses encrypted servers protected by firewalls.

• Sharing Information:

We do not sell or share your information with third parties unless required by law or necessary to provide our services.

 

How Do We Communicate with You?

 

We may contact you via:

• Email, phone, or text to provide service updates, address concerns, or share promotional offers.

• Postal mail for notices, invoices, or service updates.

 

Use of Cookies and Tracking Tools

 

Our website uses cookies and similar technologies to:

• Enhance your browsing experience.

• Collect anonymous data on website usage to improve functionality.

 

You can manage your cookie preferences in your browser settings.

 

Your Rights and Consent Withdrawal

 

You have the right to:

• Access, correct, or delete your personal information.

• Withdraw consent for data collection at any time by contacting us.

 

Contact Us:

• Email: southwestacep@gmail.com

• Mailing Address: 1674 Leroy Bonse Dr, El Paso, TX 79936

 

Privacy Policy Updates

 

We reserve the right to modify this policy at any time. Updates will take effect immediately upon posting. Please check this page periodically for any changes.

 

Accessibility Statement

 

Southwest Air Conditioning is committed to making our website accessible to all users, regardless of ability. We strive to adhere to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA) to ensure our website is user-friendly and inclusive.

 

While we continuously improve our accessibility standards, minor issues may occur due to regular updates. If you have any suggestions or experience accessibility challenges, please contact us at:

• Email: southwestacep@gmail.com

 

Your feedback helps us enhance the user experience for everyone.

 

If you have any questions or need further clarification, feel free to reach out to us. We’re here to help!

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